Investor Grievance Redressal Mechanism
Filing a complaint on a designated Email id and finding out the status of the complaint
- One can make a compliant through oral process of visiting branch and submitting an application mentioning the grievance and seek resolution there and there only as far as possible. If not solved then the matter can be raised as per escalation matrix given in website.
- One can also complaint through his/her registered Email to our dedicated mails ids viz. investorgrievance@chandrakalabroking.com.
- The complaint status will be mentioned in the mailing trails and will definitely be resolved on priority.
- If no response is received from our Company within 2 days, investors may follow the Escalation Matrix
| ESCALATION MATRIX | |||
| Customer Care | Compliance Officer | Director | |
| Name | KASHI RAM JAJRA | SUMATI KUMAR SURANA (Stock Broker) | SANDEEP SURANA |
| Address | BIKANER | BIKANER | BIKANER |
| Mob | 9358295467 | 9079007913 | 9660615442 |
| sales@chandrakalabroking.com | info@chandrakalabroking.com | sandeepsurana6@gmail.com | |
| Name | SIDHARTH PERIWAL (CDSL – DP) | ||
| Address | BIKANER | ||
| Mob | 7014412189 | ||
| cn@chandrakalabroking.com | |||
Please note our working hours are from Monday to Friday – 9:00 am to 6:00 pm.
If a reply is still not received, investors can approach CDSL/SEBI within 15 days at the below details:
CDSL (Central Depository Services Limited
Email: complaints@cdslindia.com
Contact No.: 1800-21-09911SEBI (Securities and Exchange Board of India)
Email: scores@sebi.gov.in
Contact No.: 1800-22-7575
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html
For Stock Broking/ DP related grievances
BSE at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
CDSL at https://www.cdslindia.com/Footer/grievances.aspx